1. About these terms
These terms apply to dance classes, trial lessons, workshops, examinations, performances and other services supplied by Chandlers Dance Academy. By making a booking or enrolling a student, you confirm that you have read and accepted them. If the student is under 18, the booking must be made or approved by a parent or legal guardian who accepts responsibility under these terms.
Nothing in these terms limits rights that cannot lawfully be excluded under UK consumer law.
2. Enrolment and information
Places are subject to availability and are confirmed only when the academy accepts the booking. You must provide accurate contact, emergency, medical and accessibility information and tell us promptly if it changes. We may recommend a different class where this would be safer or more suitable for the student’s age, experience or development.
3. Fees and payment
Current fees, payment dates and what is included will be provided before a booking is confirmed. Fees must be paid using the method and by the date stated on the invoice or booking information. Any optional examination, costume, performance, uniform or third-party charges will be identified separately before you commit to them.
If payment is overdue, we will contact you and allow a reasonable opportunity to resolve it. We may pause attendance or decline a future booking after reasonable notice where fees remain unpaid. Please contact us promptly if you are experiencing payment difficulties.
4. Trials, missed classes and withdrawals
Trial lessons must be booked in advance. If a student cannot attend, please give as much notice as possible. A class missed by a student is not normally refundable because the place and teaching capacity have been reserved, but we will consider exceptional circumstances fairly. Replacement classes are subject to availability and are not guaranteed.
To withdraw from ongoing classes, contact us in writing. Any notice period or payment consequence will be clearly provided before enrolment and must be reasonable. This does not affect statutory cancellation rights or any remedy where we have not supplied a service with reasonable care and skill.
5. Online and distance bookings
Where a booking is made online, by email or by telephone, you may have a statutory 14-day right to cancel, depending on the type and timing of the service. Some leisure activities arranged for a specific date or period may be exempt. If you ask us to begin an eligible service during a cancellation period and later cancel, you may have to pay a proportionate amount for services already supplied. We will provide any specific cancellation information that applies before the booking is completed.
6. Changes or cancellation by the academy
We may make reasonable changes to teachers, studios, timetables or class formats where necessary. We will give as much notice as reasonably possible and aim to provide a suitable alternative.
If we cancel a class and cannot offer a reasonable replacement, we will provide an appropriate credit or refund for the affected class. If a programme is materially changed, we will discuss fair options with you. We are not responsible for losses that are not reasonably foreseeable, but this does not affect your statutory rights.
7. Attendance, behaviour and clothing
Students should arrive on time, wear suitable dance clothing and footwear, tie back long hair, remove unsafe jewellery and follow reasonable instructions from teachers. Parents and guardians are responsible for ensuring students arrive and are collected according to the arrangements communicated by the academy.
Students, families and staff must treat one another with respect. Bullying, harassment, discrimination, violence, deliberate disruption or unsafe behaviour will not be accepted. We will normally discuss concerns and seek a proportionate solution. In serious or repeated cases, or where safety is at immediate risk, we may ask a student to leave a class or end enrolment. Any financial outcome will be considered fairly in the circumstances.
8. Health, safety and safeguarding
Dance is a physical activity and carries an ordinary risk of strains, trips and other injury. Students should work within their abilities, follow instruction and tell the teacher about pain, illness, injury or any relevant condition. Parents or guardians must disclose information reasonably needed to teach a child safely. Teachers may adapt or stop participation where they reasonably believe this is necessary for safety.
In an emergency, we may provide basic first aid and contact the emergency services and the student’s emergency contact. We follow safeguarding procedures and may share relevant information where necessary to protect a child or another person.
9. Photography, video and personal information
We will seek appropriate permission before using identifiable photographs or video for promotional purposes. Permission can be withdrawn for future use by contacting us, although it may not be possible to recall material already lawfully published or distributed. Personal information is handled in accordance with our Privacy Policy.
10. Examinations, performances and third parties
Participation in examinations, competitions, performances and external events may be subject to entry requirements, additional fees, deadlines and rules set by another organisation or venue. We will explain relevant requirements before entry. Results, casting and progression cannot be guaranteed. Decisions will be made using professional judgement and with student wellbeing in mind.
11. Property and intellectual property
Please label belongings and avoid bringing valuables. We are not responsible for loss or damage unless caused by our failure to use reasonable care. Teaching materials, choreography, website content, logos and academy media may not be copied, recorded, published or used commercially without permission, except where the law allows.
12. Our responsibility
We will provide our services with reasonable care and skill. We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights.
Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the booking was made, or for business losses arising from a consumer booking.
13. Events beyond our reasonable control
Sometimes classes or events may be affected by circumstances outside our reasonable control, such as severe weather, venue closure, utility failure, public-health restrictions or transport disruption. We will communicate promptly and take reasonable steps to minimise the effect, including offering an alternative, credit or refund where appropriate and fair.
14. Complaints
Please raise concerns as soon as possible by emailing info@chandlersdanceacademy.co.uk or calling 07939 661192. We will acknowledge the concern, investigate it fairly and aim to provide a clear response within a reasonable time.
15. Changes to these terms
We may update these terms for future bookings or where reasonably necessary because of legal, safety or operational changes. If a change materially affects an existing booking, we will give reasonable notice and will not remove rights already accrued without agreement.
16. Governing law
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain any mandatory protections and may bring proceedings in the courts available to you under applicable consumer law.